POLICIES

PAYMENT TERMS:

(1) CHARGE YOUR ORDER: We accept Mastercard and Visa.
Credit Card Payment will only be accepted at the time order is placed. If you wish to pay an open account invoice with a credit card, after the fact, a 3% surcharge will be applied.

(2) PAY VIA CASH ON DELIVERY: UPS or Canada Post C.O.D. orders are welcome (extra C.O.D. charge will apply). Payment must be made in cash, certified cheque or money order. Available for orders delivered within Canada only.

(3) PAY IN ADVANCE: Orders may be paid for in advance by any method. Shipment will immediately follow clearance from your bank.

(4) CHARGE IT TO YOUR OPEN ACCOUNT: We ship Open Account with Net 30 terms to government agencies, schools, and institutions when issued a bona fide purchase order. To establish an Open Account for your business, you must provide us with a completed Dynamic Aqua-Supply credit application. Please allow 24 hours for processing.

MINIMUM ORDERS: There is a $50.00 minimum order requirement. A $5.00 handling fee will be applied to orders under $50.00.

INSPECTION: Within three (3) business days after receipt of shipment of the product, the buyer shall inspect the shipment for obvious damage to or violation of the shipping container. The buyer shall also confirm that the type and quantity of the products received are consistent with the type and quantity specified on the related shipping documents and order. The buyer shall promptly notify Dynamic Aqua-Supply of any discrepancies in accordance with the terms hereof.  If a notice of discrepancies is not received by Dynamic Aqua-Supply within three (3) days after receipt of the shipment by the buyer, the shipment shall be deemed to have been completely and correctly fulfilled, and all claims by the buyer shall be deemed waived and released, except for any Product defect that a visual inspection would not disclose.

RETURNS: If there is freight damage, notify the delivering carrier immediately and request for an inspection. Undamaged items may be returned for a credit if they are unused and in their original packaging. However, a 20-percent restocking fee will be charged unless the reason for the return is the result of an error on the part of Dynamic-Aqua Supply Ltd. Please contact Dynamic for a return authorization number before returning merchandise for credit or repair. Please put the R.A. number on the outside of the package to be returned. All returns to be prepaid, we do not accept collect or C.O.D. returns.

SHIPPING: Shipments will originate at Dynamic Aqua Supply's warehouse located in Surrey, B.C. unless otherwise specified.
Freight charges will be added to the invoice total unless a collect shipping account number is supplied at the time of order. Shipping dates are estimates only and are not guaranteed.  Dynamic Aqua-Supply will use every effort to make shipments as scheduled and may make partial shipments. Dynamic Aqua-Supply shall not be liable for any loss or damage ensuing from late delivery.

PRICING: All pricing is in Canadian funds and is exclusive of any applicable taxes. All prices are F.O.B. Surrey, B.C. unless otherwise specified. Proforma invoices are available upon request.